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Personal data processing notice

1.    Who we are

M&T MARKET TRADE PROFESSIONALS SRL is a Romanian company that manages www.hotelstil.ro website.

2.    Personal data we process

M&T MARKET TRADE PROFESSIONALS SRL is a personal data controller. We collect the following types of personal data from you:

  • Name, surname
  • Email
  • Phone number
  • Message
  • Booking details
  • Pseudonymised customer feedback

3.    Why do we need them

We need your personal data for the following processing:

On the legal basis of the legitimate interest of M&T MARKET TRADE PROFESSIONALS SRL to respond to your messages from the contact form:

  • Name and surname – we need this data to be able to personalize your addressing.
  • Email – we use your email address to reply to your message
  • Phone – we use the phone number to contact you directly if the problem is urgent
  • Message – here you can detail your needs

On the legal basis of the legitimate interest of the controller to facilitate the room reservation process.

Online booking

  • Booking details – we need this information in order to make the reservation.

On the legal basis of the legitimate interest of the controller to show visitors the opinions of its customers

Display feedback from Google, TripAdvisor, Booking

  • User nickname – we display this information to show that this opinion comes from a customer.
  • Customer opinion – this information is displayed to show visitors an opinion of a customer.

With your consent, we would also like to process the following personal data

Newsletter

  • Name, surname – we use this data to personalize your addressing.
  • E-mail – we use your e-mail address to send you the newsletter.

Online behavior

  • Browsing history – we share this information with our partners described in the cookie policy so that we can deliver personalized offers to you. More information can be found on our cookies page at https://instilhotels.ro/cookie-policy

4.    What we do with them

Your personal data is processed within M&T MARKET TRADE PROFESSIONALS SRL located in Romania. The hosting and storage of your data takes place in the Netherlands, on the Google Cloud platform, which acts as a processor for SiteGround, which is a processor for M&T MARKET TRADE PROFESSIONALS SRL.

Your personal data is also processed by Dazoot Software SRL acting as a processor, providing the Newsman newsletter management service.

The booking data – only the period – are also sent to our partner Practicmagazin SRL, which acts as a personal data controller, offering the reservation service 5StarDesk.com, but also to New Hotel Invest SRL, which manages Hotel Stil Old Town.

Your personal data is also taken from Google, TripAdvisor, Booking platforms and displayed on the site, if you have left reviews on these platforms about our hotel.

Your personal data is also processed by BALABAN LUMINITA CARMEN INTREPRINDERE INDIVIDUALA, acting as a personal data processor for M&T MARKET TRADE PROFESSIONALS SRL, providing marketing services.

Your personal data for browsing history is transmitted to our partners described in the cookie policy. Please see the description of these partners on this page.

5.    How long we keep personal data

Your personal data contained in messages will be retained for one year from the last communication, unless you become our customer.

Your personal data from reservations will be kept for three months after the booking date based on the legitimate interest of M&T MARKET TRADE PROFESSIONALS SRL to ensure that everything went well, after which they will be destroyed.

Your personal data within the newsletter will be kept for a period of 5 years or until you choose to withdraw your consent.

Your online activity data will be kept for the lifetime of the cookies or until you decide to delete the cookies.

6.    What are your rights?

If you have reason to believe that any personal data we hold about you is incorrect or incomplete, you have the right to request to see this information, rectify it or request its erasure, request restriction of processing or object to processing, and you also have the right to data portability. To exercise these rights, please contact us at contact@instilhotels.ro.

For the newsletter you have the right to revoke your consent at any time. For this, please contact us at contact@instilhotels.ro or unsubscribe directly from the newsletter.

If you would like to lodge a complaint about how we have processed your personal data, please contact our Data Protection Officer at the following email address contact@instilhotels.ro. The Data Protection Officer will get in touch with you to resolve the issue raised.

You can also contact the National Supervisory Authority for Personal Data Processing at www.dataprotection.ro and file a complaint with them.

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